StockLog Support
Help for StockLog, a mobile-first inventory and invoicing app for feed and ranch operations.
Support Contact
- Support email: stocklog.support@gmail.com
- Support hours: 08:00-17:00 MST
What to Include When Requesting Support
To help troubleshoot quickly, include:
- Account email used to sign in.
- Ranch/organization name.
- Screen or action where the issue happened.
- What happened.
- What you expected to happen.
- Screenshot or screen recording, if possible.
- Approximate date/time of the issue.
- Device model and iOS version, if using the mobile app.
Do not send passwords, one-time invite codes, service-role keys, private export files, or other secrets through normal support channels.
Business Continuity Note
StockLog is a recordkeeping tool. During beta or early release use, users should keep backup records for critical inventory, invoice, payment, and customer activity. If StockLog is unavailable or a record looks incorrect, continue business operations using backup records and contact support when practical.
Useful Support Categories
| Category | Examples |
|---|---|
| Login and access | Login failure, inactive profile, missing profile, invite acceptance |
| Users and roles | Manage Users, pending invites, role permissions |
| Inventory | Product quantity, add stock, adjust count, low stock |
| Customer and internal workflows | Customer sale, internal use, insufficient inventory, missing price |
| Invoices and payments | Invoice detail, PDF/print, record payment, unpaid balance |
| Reports | Inventory summary, low stock, customer sales, internal use, payments received |
| Mobile/iOS | Safe-area layout, keyboard behavior, bottom navigation, TestFlight install |
Privacy Policy
Read the StockLog Privacy Policy.